Fennec Engineering, Inc. ("Fennec Engineering," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software as a Service (SaaS) platform (the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
1. Information We Collect
We may collect personal and non-personal information about you when you use our Service.
1.1 Personal Information
Personal information is data that can be used to identify you directly or indirectly. This may include:
- Contact Information: Name, email address, phone number, company name, and billing address.
- Account Information: Username, password, and other registration details.
- Payment Information: Billing details, credit card numbers, or other payment account information (processed securely by third-party payment processors).
- Usage Data: Information about how you use our Service, such as features accessed, time spent on pages, and interactions with the platform.
- Communication Data: Information you provide when you communicate with us, such as support inquiries or feedback.
1.2 Non-Personal Information
Non-personal information is data that cannot be used to identify you directly. This may include:
- Device Information: IP address, browser type, operating system, device identifiers, and other technical information.
- Log Data: Server logs, access times, and referring URLs.
- Aggregated Data: Data that has been combined and anonymized so that it cannot be linked to any individual.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain the Service: To operate, maintain, and provide all features of the Service.
- To Improve the Service: To understand how users interact with our Service and to develop new features and functionalities.
- To Personalize Your Experience: To tailor the content and features of the Service to your interests.
- To Process Transactions: To process payments and fulfill your requests for products and services.
- To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.
- For Marketing and Promotional Purposes: To send you marketing communications about our products and services that we believe may be of interest to you (with your consent where required).
- For Security and Fraud Prevention: To detect, prevent, and respond to potential security incidents, fraud, or other malicious activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Fennec Engineering, (c) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (d) protect against legal liability.
- With Your Consent: We may share your information with your consent or at your direction.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including analytics, research, and marketing.
4. Your Choices and Opt-Out Options
You have certain choices regarding the collection, use, and sharing of your information:
- Account Information: You can review and update your account information by logging into your account settings.
- Email Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of promotional emails, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
- Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Service.
- Data Access and Deletion: Under certain data privacy laws like GDPR and CCPA, you may have the right to request access to your personal data or request its deletion. To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.
5. Data Security
We implement reasonable technical and organizational measures designed to protect the security of your personal information. These measures include encryption, access controls, and regular security assessments. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
6. International Data Transfers
Fennec Engineering is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws in the United States may differ from those of your country. By using our Service, you consent to the transfer of your information to the United States.
7. Compliance with GDPR and CCPA
7.1 General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights under the GDPR. These rights include:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision-making and profiling
To exercise any of these rights, please contact us at [email protected].
7.2 California Consumer Privacy Act (CCPA)
If you are a California resident, you have certain rights regarding your personal information under the CCPA, including:
- The right to know what personal information is collected, used, shared, or sold.
- The right to delete personal information.
- The right to opt-out of the sale of personal information.
- The right to non-discrimination for exercising your CCPA rights.
Fennec Engineering does not sell your personal information. To exercise your rights under the CCPA, please contact us at [email protected].
8. Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last Updated: January 15, 2025